ScriptEngine Refund Policy.

1. Scope

What this policy covers.

This Refund Policy applies to ScriptEngine credit purchases. It supplements the Terms of Service and mandatory rights under applicable consumer law. If applicable law gives you stronger or longer rights, those rights prevail.

2. Consumer withdrawal

Eligible consumers can withdraw within 14 days.

If you are a consumer—a natural person purchasing mainly outside your trade, business, craft, or profession—you may notify us that you wish to withdraw from a credit purchase within 14 days after the order was concluded, without giving a reason.

ScriptEngine applies this 14-day rule to eligible consumer purchases. A longer period or stronger remedy required by the law that applies to you remains available. Businesses and persons purchasing for professional use do not receive a change-of-mind refund under this section, but retain payment-error, non-conformity, contractual, and mandatory remedies that apply to them.

3. Submission

Use the online withdrawal function.

During the withdrawal period, use Withdraw from a purchase. Enter your name, account email, and ScriptEngine order identifier, review the statement, then use the separate Confirm withdrawal action.

The function records the request date and time and sends an acknowledgement to the matched account email without undue delay. Your request is in time if you submit it before the applicable period expires.

You may also send an unambiguous withdrawal statement to support@scriptengine.org or use the model form below. The online function is the clearest route because it creates an immediate reference.

4. Immediate access and partial use

Consumed usage is not refundable.

At checkout, you may expressly request immediate provisioning and API access before the withdrawal period ends. If you withdraw after using part of the purchased service, ScriptEngine may deduct the proportionate value already supplied where applicable law permits.

The refundable amount is assessed from the amount paid, credits delivered for the relevant order, recoverable unused balance attributable to that order, and recorded usage or balance data. Any unused paid portion eligible for refund is removed from the affected key. Credits already consumed are not refunded as a change-of-mind benefit.

Complimentary package bonuses, promotional credits, friend bonuses, and referral rewards have no refundable cash value. Connected rewards may be removed or reversed. If the service has been fully performed, no change-of-mind refund is due where you validly requested immediate performance and acknowledged the applicable consequence.

Mandatory remedies for a failed, defective, or legally non-conforming service remain unaffected.

5. Payment and provisioning problems

Verified errors are corrected.

After verification, ScriptEngine will refund or otherwise correct:

• a duplicate payment;
• an unauthorised payment for which a refund is properly due;
• a payment received where the purchased credits could not be provisioned; and
• another amount that applicable law or the payment service requires us to return.

For failed provisioning, you may ask us to retry provisioning instead of refunding. A preference about model output, an unsuitable generated response, or a change of mind after credits were consumed does not by itself make that usage refundable. This does not exclude a remedy where the service was legally non-conforming.

6. Card refunds

Return to the original payment method.

An eligible card refund is issued through the payment service to the original payment method unless you expressly agree to another lawful method.

For a valid consumer withdrawal, REFINO LIMITED will issue the amount due without undue delay and within the period required by applicable law, ordinarily no later than 14 days after receiving the withdrawal notice. After issuance, the card network or financial institution may need additional time to display it.

7. Cryptocurrency refunds

Case-by-case verification is required.

Blockchain payments cannot be reversed like card payments. An eligible cryptocurrency refund therefore requires a separate verified transfer.

The asset, network, return address, conversion basis, and network-fee treatment are reviewed case by case, taking account of applicable law, technical feasibility, currency availability, fraud prevention, and the original transaction. We may ask you to confirm control of an appropriate return address and provide proportionate verification. We will not redirect a refund to an unrelated address without appropriate verification.

The case-by-case process does not remove mandatory rights. Where consumer law requires a particular amount, method, deadline, or agreement, that requirement prevails.

8. Balance and reward effects

Refunds reverse the connected value.

When an order is refunded, disputed, reversed, or cancelled:

• unused credits associated with it may be removed;
• the affected API key may be limited or revoked where needed to reconcile the balance;
• referral and promotional rewards arising from it may be reversed; and
• consumed value that cannot be recovered may be recorded as credit debt or offset against eligible rewards or balances where permitted by law.

Opening a payment dispute does not waive statutory rights. Contacting support first is often the fastest way to correct an error, but it is not required where applicable law gives you another remedy.

9. Refund help

Include the order, not payment secrets.

For a refund question, email support@scriptengine.org with the account email, order identifier, date and amount, payment method, brief problem description, and whether you are exercising a consumer withdrawal right.

Do not send a password, complete API key, full card details, wallet seed phrase, or private key. English support submissions are accepted at any time. We target an initial response within two business days; that target is not a guarantee that an investigation or payment-service action will finish in that time.

10. Model withdrawal form

A form you may copy and send.

11. Contact

Operator details.