Step 1
Identify the customer and order.
Use the account email and 24-character order identifier shown in your order confirmation. Submitting this function does not require you to give a reason.
Step 2
Confirm the withdrawal statement.
Review the details below. The request is recorded only when you press Confirm withdrawal.
- Customer
- Account email
- Order
- Statement
- I unambiguously withdraw from the contract for the identified ScriptEngine purchase.
After confirmation
What happens next.
The system records the request and attempts to send a durable acknowledgement to the matched account email without undue delay. ScriptEngine then reviews eligibility, timing, payment route, use, recoverable unused credits, connected rewards, and mandatory rights under the Refund Policy.
The initial support-response target is two business days, but processor, blockchain, fraud, or legal review can take longer. The withdrawal timestamp is the time the confirmed online statement was recorded, not the time the review finishes.
Alternative route
You can also send an unambiguous statement.
Email support@scriptengine.org or use the model form in the Refund Policy. Include the account email and order identifier. Do not send a password, complete API key, full card details, private key, or seed phrase.
If the online function cannot match an older order, email support before the deadline and keep a copy of the message.